EXTEND PROTECTION PLANS

The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.

The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.

A protection plan can be purchased through Lorex online or through their customer care team over the phone.

Yes! You can add a protection plan to your eligible product up to 120 days from the date of purchase.

To add a protection plan, please sign in to your Lorex account and find the order on the "My Orders" page. Eligible products will have a "Add an extended warranty with Extend" button, where you can add the warranty plan to the shopping card and complete the purchase

Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.

The Extend team works with Lorex to identify all eligible products and match them to a warranty plan.

Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.

If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.

Yes, the replacement product will continue to be covered under Extend’s protection plan.

You will receive an email after purchasing a protection plan that details
● Contract ID
● Warranty Term Length
● Coverage Dates
● Product Name
Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com.

Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps you will go through to have your item replaced:
● You provide a contract ID, email address, or another piece of identifying information to Extend
● Extend entitles (validates) contract coverage by ensuring:
  - The plan is active
  - The date is between the Effective & Expiration Dates
● You will then answer a few Adjudication questions
● High-level troubleshooting steps are offered
● Once the claim is approved, a shipping label is generated to ship back the broken product
● Once the shipping label is scanned, we will work with you to replace the broken item
● Extend will be in constant communication with you to ensure satisfactory service have been given

You can contact the Extend Customer Care Team in the Extend Claims Portal (https://customers.extend.com/) or via phone at 877-248-7707.

Yes, you can cancel your coverage at any time. See Terms and Conditions for details.

You are entitled to a full refund less any claims costs and applicable fees. See Terms and Conditions for details.

In order to offer you access to extended warranty services, we may share your Personal Information with Extend during the checkout process to evaluate whether you qualify for access to their services.  Extend will process your Personal Information in accordance with their privacy policies. Please see Extend’s Privacy Policy for more information.