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Committed to Your Privacy
Committed to Your Privacy
You are in control:
Your privacy is our top priority. That’s why we provide you with the tools to manage your own devices and storage. We are committed to taking every step possible to ensure your recordings remain private.
By default, your video and audio recordings are stored locally on your device, and we cannot gain access to those recordings. The only time we may gain access to your recordings is when you explicitly authorize us to view your recordings during a tech support call for troubleshooting purposes.
Lorex Cloud Storage plans include strict security controls and encryption to ensure that your video and audio recordings are not accessed. Lorex does not access your data without your explicit consent.
We do not have access to your recordings:
By default, your video and audio records are stored locally on your device, which means only you have access to them.
If you use a Lorex Cloud Storage Plan, we have protections in place to prevent unauthorized access to your video and audio recordings.
Only you get to see a “live” view:
Keep your live video and audio for your eyes and ears only through our apps as the data is not stored on our cloud service.
When you are viewing videos live, you connect directly to your device, or in cases where that’s not possible, your live view is relayed through our cloud relay service.
If you are relayed, we do not access or store your video, the relay is only there to ensure that you have a connection to your device.
Home and Away allows you to trigger events depending on your location. While we will store the boundary you provide us, your precise location is only ever on your phone.
We do not track your precise location. The App on your phone will trigger an event when you pass into the Home and Away boundary that you have defined.
We do not track your location:
When you set up our “Home and Away” feature, you configure a boundary to your home (or location of interest). Your personal location remains on your phone, and we have no access to that.
Detection algorithms run on your local device
We do not have access or control over any data from devices that offer analytics capable of distinguishing between objects such as cars, packages, a person, or an animal.
You have full control over your detection settings and recordings. You are able to customize options and make use of them to your needs. We do not have access to any personal detection data, nor do we have any control of it.
In order to generate thumbnails of your recordings and alerts, we store thumbnails in our cloud for a short period of time. Push notification thumbnails are optional and are removed after 10 minutes, and event list thumbnails are removed after 3 days. These thumbnails do not grant us access to any of your recordings or devices.
Thumbnails are short-lived:
Motion notifications and events through your mobile app display a thumbnail to give you more detail of activity around your property. These thumbnails are stored securely in our cloud and are transient to us.
Steps you can take to protect yourself
Choose unique passwords
Never disclose your passwords to anyone
Enable Two-Factor Authentication
Report anything suspicious
Protect your mobile device
You are in control:
Your privacy is our top priority. That’s why we provide you with the tools to manage your own devices and storage. We are committed to taking every step possible to ensure your recordings remain private.
We do not have access to your recordings:
Your video and audio records are stored locally on your device, which means they remain private and secure.
Since your video and audio recordings are stored locally on your device, we cannot gain access to those recordings. The only time we may gain access to your recordings is when you explicitly ask us to view your recordings for troubleshooting purposes.
Since we do not have access to your recordings, we cannot provide those recordings to law enforcement agencies or any other third party.
You have control over who you invite to be a user on your account.
Only you get to see a “live” view:
Keep your live video and audio for your eyes and ears only through our Lorex Home app as the footage and records are not stored on our servers.
When you are viewing videos live, you connect directly to your device, or in cases where that’s not possible, your live view is relayed through our servers.
If you are relayed through our servers, we do not access or store your video, the relay is only there to ensure that you have a connection to your device.
We do not track your location:
When you set up our “Home and Away” feature, you configure a boundary to your home (or location of interest). Your personal location remains on your phone, and we have no access to that.
Home and Away allows you to trigger events depending on your location. While we will store the boundary you provide us, your precise location is only ever on your phone.
We do not track your precise location. The App on your phone will trigger an event when you pass into the Home and Away boundary that you have defined.
Our motion detection does not profile you or perform facial recognition:
While our devices are able to distinguish between objects such as cars, packages, a person, or an animal, we do not engage in facial recognition or profiling.
We do not record nor engage in facial recognition from our devices, and the recordings you capture are not available to us.
Our devices are equipped to distinguish between objects but do not identify individuals.
Thumbnails are short-lived:
Motion notifications through your mobile app display a thumbnail to give you more detail of activity around your property. These thumbnails are transient to us and are not stored for more than a few minutes.
If you’ve elected to show thumbnails of your recordings and alerts, we will store thumbnails for a short amount of time so that your device can show the image.
The thumbnail is removed after 10 minutes (TBC) and does not grant us access to any of your recordings or devices.
Steps you can take to protect yourself
 | Choose unique passwords |
|---|---|
 | Never disclose your passwords to anyone |
 | Enable Two-Factor Authentication |
 |
Report anything suspiciousPlease contact Lorex immediately so we can investigate and keep you safe. |
 |
Protect your mobile deviveUse your phone’s built-in lock function and password-protect. |